Question 1

Does Jaydeep deliver to all districts of Gujarat?

Accepted Answer

Yes — we ship to all 34 districts of Gujarat, from major cities like Ahmedabad, Surat, Vadodara and Rajkot to every smaller district town, dispatched from our atelier in Surat. See our full Gujarat coverage on the Locations page.

Question 2

Do you offer Pan-India delivery?

Accepted Answer

Yes — beyond Gujarat, we deliver pan-India to every state and union territory, dispatched from our atelier in Surat.

Question 3

How much does shipping cost?

Accepted Answer

Shipping is free on orders over ₹2,999. Orders below that are charged a flat ₹149 shipping fee. Cash on Delivery is available for eligible domestic orders.

Question 4

Do you ship internationally, to the US, UK or Europe?

Accepted Answer

Yes — beyond pan-India delivery, we ship internationally to the United Kingdom, United States, Canada, and select European countries. International orders take longer than domestic ones once customs clearance is factored in, so we recommend ordering at least 3-4 weeks ahead of an event like a wedding or festival.

Question 5

Will I have to pay customs duty on an international order?

Accepted Answer

Possibly — import duties and taxes vary by country and are the responsibility of the recipient. They're charged separately from your order total and aren't included at checkout.

Question 6

How long does delivery take within India?

Accepted Answer

Most domestic orders are delivered within 4-7 business days of dispatch, depending on your location.

Question 7

What is your return policy?

Accepted Answer

Unworn items in original packaging can be returned within 7 days of delivery for a refund or exchange. You can request a return directly from your Orders page.

Question 8

Can I return earrings?

Accepted Answer

Earrings are non-returnable for hygiene reasons, unless the item arrives defective.

Question 9

Can I return an international order?

Accepted Answer

Yes, though international returns take longer and shipping costs work differently than domestic returns — check the return policy on your specific order page, or contact us before shipping anything back.

Question 10

What payment methods do you accept?

Accepted Answer

We accept cards, UPI, netbanking and wallets via Razorpay, as well as Cash on Delivery for eligible domestic orders.

Question 11

Is GST included in the price shown?

Accepted Answer

Yes — every price shown already includes GST (typically 3% on imitation jewellery, HSN 7117). Nothing is added at checkout; your cart total is the same amount you saw on the product page. The GST portion is shown separately at checkout purely for your invoice.

Question 12

Is imitation jewellery safe to wear daily?

Accepted Answer

Yes — our pieces use micron gold, rose-gold and rhodium plating over a durable base metal, chosen specifically for daily wearability rather than one-time costume use. For the longest life, put jewellery on after perfume and lotion, and take it off before washing your face.

Question 13

How do I clean and store imitation jewellery?

Accepted Answer

Wipe pieces with a soft, dry cloth after each wear, store them in a dry place away from humidity, and avoid soaking them in water or using ultrasonic cleaners, which can strip plating. See our full care guide in the Journal for more detail.

Question 14

How long does gold plating last?

Accepted Answer

With normal care, plating typically stays bright for a few years of regular wear. Pieces worn occasionally, like bridal sets, last considerably longer since they see far less handling.

Question 15

Are your products hypoallergenic?

Accepted Answer

Our base metals and plating are chosen with everyday, skin-contact wear in mind. If you have a known nickel sensitivity, we recommend patch-testing a new piece briefly before extended wear, as with any plated jewellery.

Question 16

How do I choose the right bangle size without trying it on?

Accepted Answer

Measure an existing bangle that fits well across its inner diameter, or wrap a strip of paper around your widest knuckle and convert that circumference to a diameter. Our size guide on each bangle product page has the full conversion chart.

Question 17

I'm ordering for a wedding — how far ahead should I order?

Accepted Answer

For domestic orders, 1-2 weeks is usually enough. For international orders to the UK, US or Canada, order at least 3-4 weeks ahead to account for customs clearance.

Frequently Asked Questions

Shipping & Delivery

Returns & Exchanges

Payment

Product & Care

Ordering as an NRI or from Abroad